Privacy Policy for HiGem

Effective Date: 01.11.2024

HiGem (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our Service. By accessing or using HiGem, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect limited, non-personal information solely to enhance your experience. Importantly, we do not collect or store any personal information such as names, age, date of birth, documents, phone numbers, or email addresses. Specifically, we collect:

  • IP Address: Used for geolocation purposes to personalize content and recommendations.

  • Depersonalized Technical ID Number: We generate a unique, anonymous technical ID linked to each session, which enables us to personalize your experience without storing personal data.

  • Language Preferences, Areas of Interest, and Chat History: These are used to customize the Service and improve your user experience. No personal details are stored.

  • Cookies and Tracking Technologies: We use cookies and similar technologies on our web application to improve user experience and for analytics.

This information is collected without the need for user registration and is only used to optimize your experience with our Service.

2. Use of Collected Information

The information we collect is used for the following purposes:

  • Personalizing User Experience: We use your language preferences and areas of interest to deliver customized content and recommendations.

  • Location-Based Recommendations: Your IP address helps us provide location-relevant information and suggestions, enhancing your experience.

  • Analytics and Improvements: Cookies and tracking technologies allow us to analyze usage patterns and improve our Service’s functionality and performance.

3. Cookies and Tracking Technologies

Cookies are small data files placed on your device that help us improve the functionality and performance of our Service. We use cookies for:

  • Analytics: To understand how users engage with our Service and improve features based on user behavior.

  • Preferences: To remember your language and other preferences, making your experience smoother.

You may choose to manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our Service.

4. Sharing of Information

We do not sell, rent, or trade your information. However, we may share information in the following limited circumstances:

  • Service Providers: We may work with trusted service providers who help us operate our Service (such as analytics providers). These third parties only have access to information necessary to perform their specific tasks and are contractually obligated to handle data securely.

  • Legal Requirements: We may disclose information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

5. Data Retention

We retain the information we collect only as long as necessary to provide and improve the Service. All stored information is depersonalized to maintain privacy and is securely deleted or anonymized when no longer needed.

6. Security of Your Information

We employ appropriate security measures to protect your data against unauthorized access, use, or disclosure. While no system is entirely secure, we strive to protect your information through industry-standard safeguards.

7. Your Rights

Under applicable data protection laws, particularly the General Data Protection Regulation (GDPR), you have rights regarding your personal data. These include:

  • Access: You have the right to request access to the personal data we hold about you.

  • Rectification: You may request that we correct any inaccurate or incomplete information.

  • Erasure: In certain circumstances, you have the right to request that we delete your personal data.

  • Objection and Restriction: You have the right to object to our processing of your data or request a restriction on processing under certain conditions.

To exercise any of these rights, please contact us at info@higem.me.

8. International Data Transfers

Our Service operates within the European region. However, data may be processed in countries outside of the EU/EEA where data protection standards may differ. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this document. Your continued use of our Service after any changes constitute acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@higem.me.